Our Policies (Please read carefully)
- Bordatella (aka Kennel Cough)
Before an appointment is made, we need proof of your dog's vaccinations. You can email, fax, or drop them off (make sure your contact info is provided). You may also attach them to our scheduling form.
After we have what we need, we will contact you to schedule an appointment!
Our policy is still the same. If you do not provide updated records of your pet’s vaccinations, we will turn you away and charge you a cancellation fee! If you forget the updated info for proof of vaccinations, you can call your vet and have them confirm with us over the phone, fax us the records at 317-839-2246, or email them to firstname.lastname@example.org. We also accept a picture of the documents. We can call your Vet for a fee of $10.00.
Vaccinations Required: Rabies, Distemper, Parvo, Bordetella (aka. Kennel Cough).
Your pet must have received vaccinations at least 3 days prior to their grooming visit.
Please note that we do accept TITER TEST results. Have a conversation with your Vet about this!
Generally, after your first visit, we communicate with you about how well your dog did with their first grooming here. If it’s a puppy we know it will take time for them to get used to the brushing, being on the table, and being handled. We recommend that you use a bristle-type brush on your dog and properly handle your dog while brushing its body, head, face, and ears. After brushing, check your work with a metal comb to ensure all tangles are removed. Do keep in mind that if your dog doesn’t like the brushing or combing, even trying to bite you, he will probably do the same for us.
High-energy dogs can also be difficult to groom, therefore we recommend tons of exercise before visiting us. If there is a history of bad behavior, we always offer to try to groom your dog (if the dog has been neutered or spayed and has been through obedience training). Difficult behavior can include pulling for brushing or combing, biting for any handling, pulling away from the groomer, spinning on the table, or constantly being distracted by typical grooming salon processes.
Any of these difficult behaviors lead to more stress on our groomers’ bodies and additional time for the grooming process. After we speak to you twice about the behavior, be aware that we will charge accordingly for the difficulty grooming your dog. If the behavior doesn’t improve in time, the charge could potentially increase, especially if the behavior worsens.
EFFECTIVE JULY 1ST 2022: If you do not cancel your appointment at least 24 hours before you are scheduled, you will be charged the FULL GROOMING FEE, PER DOG! Please be considerate of our groomers and that they earn their living by commission-based sales.
You may cancel by email, phone, or by responding to your reminder text.
EFFECTIVE OCTOBER 6, 2021: For every minute you a late picking up your dog AFTER 5:00 PM, you will be charged $1.00 per minute in late fees, payable at the time of pick-up.
We offer appointment reminders to notify you of your upcoming appointment, either by text or phone call. Please let us know which suits you best and make sure we have the proper updated number for these services.